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Wistlandpound, Kentisbury, Barnstaple EX31 4SJ

exmoor@calvert-trust.org.uk

     
 

01598 763221

Wistlandpound, Kentisbury, Barnstaple EX31 4SJ

exmoor@calvert-trust.org.uk

     
 

01598 763221

Join the team, help change lives…

At Calvert Trust Exmoor, our guests really are at the heart of everything we do, and many of the children, adults and families who visit us are experiencing accessible outdoor adventures for the first time. From the moment they arrive and throughout their stay, our fantastic team are on hand to make sure our guests have a truly magical time.

As you may know, Calvert Trust Exmoor is a well-established charity dedicated to challenging disability through outdoor adventure. Our activity centre offers accessible breaks for people with physical, learning, behavioural and sensory disabilities, while our incredible staff help to provide life-changing experiences through a selection of adventure activities.

If you have the passion and desire to do a rewarding job that helps others, browse out current vacancies here…

Guest Services – Front of House or Bookings Administrators

Full-time and part-time positions available

Salary: £19,500 – £21,450 pro rata (DOE)

Location: Calvert Trust Exmoor, Wistlandpound Reservoir, Barnstaple

The following working hours are covered on a rota system:
9am – 6pm Monday to Friday
11am – 8pm Mondays & Fridays to cover check-ins (on a rota system)
9am – 6pm Saturdays & Sundays (on a rota system)

To apply for either of these roles, please send your CV with a covering letter to: alison.goldsmith@calvert-trust.org.uk

Bookings Administrator

If you’re passionate about streamlining processes to provide a seamless customer experience and want to make a real difference in the work you do, you could be the Bookings Administrator we’re looking for!

As Bookings Administrator, you’ll provide helpful information to our guests when booking a break at Calvert Trust Exmoor. Whether it’s responding promptly to an initial enquiry or sending out friendly correspondence confirming a stay, your thorough approach and attention to detail will ensure the booking process runs smoothly and pleasantly, and that our guests receive a welcoming service that’s second to none. While much of your work will be behind the scenes, you’ll also have the opportunity to meet guests during their stay, furthering the initial relationships you’ve built during the booking stage and acting as a familiar contact throughout and after their stay.

CLICK HERE FOR MORE INFORMATION ABOUT THE BOOKINGS ADMINISTRATOR ROLE

Key responsibilities

In this administrative role, your key responsibilities will include but are not limited to managing the bookings process from enquiry through to the guests’ stay/visit…

    • Responding to all enquiries
    • Taking bookings using the online bookings system
    • Producing and sending out correspondence for bookings
    • Monitoring and responding to bookings-related emails
    • Meeting guests during their visit to enhance relationships formed during the initial booking period
    • Assisting the Head of Guest Services with room lists and meal plans
    • Assisting the Head of Guest Services with feedback responses
    • Recording all payments accurately
    • Data entry onto the booking system – keeping information up to date
    • Chasing paperwork
    • Invoicing and chasing payments
    • Liaising with Trusts Assistant on bursaries for bookings
    • Liaising with the Finance Manager to ensure all payments/refunds are dealt with on time
    • Building relationships with guests

General duties to include…

    • Assisting Front of House with answering telephone calls promptly, answering queries or taking messages as appropriate
    • General administration
    • Working with other teams within Calvert Trust Exmoor to ensure the smooth running of the centre
    • Swimming pool, Menvi call and fire panel emergency response requirements
    • Assist Front of House with assisting guests/visitors and general reception cover when required
    • Assist the Head of Guest Services where required

NB This is an outline of the key responsibilities. It is not a list of duties required to meet those responsibilities. It is subject to interim and annual review, which will reflect the ongoing development of the post holder and their work.

What we can offer you

As well as the chance to become part of an incredibly inspiring organisation, we can offer passionate people like you several benefits including:

    • Generous holiday allowance (29 days including Bank Holidays)
    • Competitive salary (DOE)
    • A stunning work location
    • On-site parking
    • A collaborative and friendly work environment
    • Exciting training and progression opportunities
    • The chance to make a real difference in the work you do

About you

To be considered for the position of Bookings Administrator, you will need:

Essential:

      • Previous experience within an administrative environment
      • Excellent communication skills – verbal and written
      • To be committed to providing excellent standards of customer service and strive to exceed customer expectations
      • To enjoy working as part of a close-knit team
      • To be adaptable
      • Punctuality and attention to detail
      • Competent in using: Microsoft Office – Word and Excel (advanced level desirable)
      • To be over 18
      • Your own means of transport
      • To be a competent swimmer

Desirable:

      • Knowledge of different disabilities
      • Knowledge of the Cinolla booking system

Requirements for the Post:
The successful applicant will be required to undergo the following training:

    • Pool Responder
    • First Aid
    • Safeguarding

Must be office-based and available to cover weekends/check-ins on a rota system.

The successful candidate will be required to undergo a basic DBS disclosure.

Front of House

If you strive to provide a warm and professional welcome with a cheerful smile and want to make a real difference in the work you do, this position could be perfect for you!

As Front of House, you’ll be the friendly face greeting our guests throughout their stay at Calvert Trust Exmoor, getting them checked in or out and providing helpful information about the activities they’re here to enjoy.

As well as assisting guests at the front desk, you’ll also be answering telephone enquiries and running our small on-site shop, delivering outstanding customer service through excellent communication, attention to detail and a pragmatic approach to problem-solving.

CLICK HERE FOR MORE INFORMATION ABOUT THE FRONT OF HOUSE ROLE

In this front-facing role, your key responsibilities will include but are not limited to welcoming all visitors to the centre:

    • Welcoming residential guests on check-in/check out
    • Welcoming swimmers, riders, visitors to the site
    • Assisting them with enquiries during their stay/visit
    • Taking payments
    • Running the small shop
    • Dealing with customer enquiries/purchases
    • Stock check and rotation
    • Cashing up at the end of the day

General duties to include:

    • Dealing with any guest/visitor requests
    • Answering the telephone promptly, answering queries or taking messages as appropriate
    • Monitoring emails, sending responses or forwarding on to the appropriate people
    • Processing and directing post including the accurate recording of all income
    • Taking swimming pool bookings
    • Perform swimming pool checks
    • General administration
    • Distributing and ensuring the return of feedback forms
    • Working with other teams within Calvert Trust Exmoor to ensure the smooth running of the centre
    • Swimming pool, Menvi call and fire panel emergency response requirements
    • Assist the Bookings Administrators with taking and managing bookings when required
    • Assist the Head of Guest Services where required

NB This is an outline of the key responsibilities. It is not a list of duties required to meet those responsibilities. It is subject to interim and annual review, which will reflect the ongoing development of the post holder and their work.

What we can offer you

As well as the chance to become part of an incredibly inspiring organisation, we can offer passionate people like you several benefits including:

    • Generous holiday allowance (29 days including Bank Holidays)
    • Competitive salary (DOE)
    • A stunning work location
    • On-site parking
    • A collaborative and friendly work environment
    • Exciting training and progression opportunities
    • The chance to make a real difference in the work you do

About you

To be considered for the position of Bookings Administrator, you will need:

Essential:

      • Previous experience within an administrative environment
      • Excellent communication skills – verbal and written
      • To be committed to providing excellent standards of customer service and strive to exceed customer expectations
      • To enjoy working as part of a close-knit team
      • To be adaptable
      • Punctuality and attention to detail
      • Competent in using: Microsoft Office – Word and Excel (advanced level desirable)
      • To be over 18
      • Your own means of transport
      • To be a competent swimmer

Desirable:

      • Knowledge of different disabilities

Requirements for the Post:
The successful applicant will be required to undergo the following training:

    • Pool Responder
    • First Aid
    • Safeguarding

Must be office-based and available to cover weekends/check-ins on a rota system.

The successful candidate will be required to undergo a basic DBS disclosure.

If you feel you could bring the right qualities, skills and experience to one of these varied roles and help in our mission to challenge disability through outdoor adventure, we’d love to hear from you!

Activity Instructor

Calvert Trust Exmoor is a charity specialising in outdoor experiences for people of all abilities. We endeavour to break down barriers to provide opportunity and build resilience through fun, high-quality outdoor experiences. Our instructors are at the forefront of this.

Our instructor team are dynamic, customer-focused leaders. We pride ourselves on a fun, supportive working environment, and strive towards exceptional delivery and life-changing outcomes.

Please read the information provided in the drop-down box for more details about what being an Activity Instructor involves and the requirements needed.

Job type: full time, 35 hrs/week average
Salary: £19,000 – £25,000
Contract: June – November.
Onsite accommodation is available
Closing date for applications: Thursday 30th June. Start date: flexible.

If you’re interested, send your CV and a letter explaining why you’d like to work at the centre, to: alison.goldsmith@calvert-trust.org.uk

CLICK HERE FOR MORE INFORMATION ABOUT THE ACTIVITY INSTRUCTOR ROLE

As part of our instructor team, you will have a good understanding of group management, risk and challenge. Our instructors are proactive, multi-activity leaders, therefore your work will mostly be delivering multi-activity programmes to those with disabilities and vulnerable groups.

We believe in striving for high-quality outdoor provision and aim to keep instructors with the same visitors throughout their stay. We pride ourselves on a fun, supportive working environment.

You will be required to work some overnights shared amongst the instructor team (on a rota system), which cover evening group arrivals, and light evening activities. You are not required to work during the day when you are on overnight duty. Overnight duties are counted as full working days, and half a days’ time off in lieu.

To apply, you will need to have a minimum of 2 NGBs or equivalent in the following areas or be working towards them…

    • CWI Ab / RCIBC
    • Level 1 / Paddlesport Leader
    • MIAS / MTB Level 1
    • RYA Dingy Instructor / RYA Powerboat Level 2
    • Archery GB Instructor
    • D1

Higher Qualifications and experience are welcomed and reflected in salary.

Essential Personal Attributes:

    • Passionate about working with a variety of people with disabilities
    • Strong interpersonal skills
    • Proactive and reliable
    • Ability to lead a fun, multi-activity programme

Desirable Skills & Qualifications:

    • Experience or knowledge of working with those with disabilities
    • Experience working at a residential centre
    • Mountain biking, bushcraft, horse riding and surfing qualifications or skills
    • D1 + E
    • Current First Aid and Lifeguarding qualification

Maintenance Assistant

If you’re an intuitive fault-finder, a whizz when it comes to routine maintenance and repairs, and want to make a real difference in the work you do, this could be the ideal role for you!

As Maintenance Assistant, you will have a good understanding of the basic repairs to buildings including electrical, plumbing, safety systems and equipment. Whether it’s fixing a fault with one of our electric beds or repairing one of our accessible bikes, your sound maintenance knowledge and pragmatic attitude will enable you to provide an immediate response to fault finding and maintenance repairs, no matter how large or small.

Job type: full time, fixed term

The hours of work will be 37.5 per week over 5 days, which will include weekend work on a rota basis

Salary: £18,739.50

To apply, please:
Email rebecca.manley@calvert-trust.org.uk with your CV
Or call 01598 763062 and ask for Becky

CLICK HERE FOR MORE INFORMATION ABOUT THE MAINTENANCE ASSISTANT ROLE

Key responsibilities

In this position, your key responsibilities will include but are not limited to:

    • Understanding and demonstrating the importance of Health & Safety in the workplace, preferably including COSHH
    • Complying with organisational safety, policies and procedures and identifying hazards and reducing them
    • Understanding and demonstrating the importance of working safely at height (training will be provided)
    • Carrying out repairs to the fabric of a building
    • Understanding and maintaining plumbing and drainage systems (for example, repairs to WC systems, leaking taps or water testing or unblocking drains)
    • Understanding and maintaining safe repair of electrical installation (for example, replacing damaged sockets, plugs, lighting and fuses)
    • Understanding and maintaining grounds and external fabrication of a building, such as drainage and guttering
    • Understanding and demonstrating the safe use of hand tools (for example, screwdrivers, power drills, pliers and a variety of other tools used in plumbing and carpentry)
    • Carrying out planned and preventative maintenance
    • Carrying out repairs or reactive maintenance
    • Recording and reporting information accurately

N.B. This job description outlines the main areas of responsibility. It is not a list of duties required to meet those responsibilities. It is subject to annual and interim review, which will reflect the ongoing development of the post holder and their work.

You will receive appropriate training and personal protective equipment to perform all tasks.

What we can offer you

As well as the chance to become part of an incredibly inspiring organisation, we can offer passionate people like you several benefits including:

    • Real living wage
    • A stunning work location
    • On-site parking
    • A collaborative and friendly work environment
    • Exciting training opportunities
    • The chance to make a real difference in the work you do

About you

To be considered for the position of Maintenance Assistant, you will need:

Essential:

    • The ability to work a variety of shifts, which include early starts, evenings and weekends
    • A flexible and enthusiastic attitude
    • Commitment to quality and excellence
    • The ability to perform under pressure
    • Excellent communication skills
    • A thorough approach to work
    • An aptitude for problem-solving
    • The ability to take ownership of work and follow through to a satisfactory conclusion
    • To be committed to providing excellent standards of customer service
    • To ability to create effective working relationships
    • To be able to work well under pressure
    • To be able to work independently as required
    • Attention to detail
    • The ability to work independently or as part of a team
    • Your own means of transport

Desirable:

    • STA Pool Plant Operations (Level 3) – training can be provided

If you feel you could bring the right qualities and skills to this hands-on role and help in our mission to challenge disability through outdoor adventure, we’d love to hear from you!

Bar Staff

If you’re passionate about providing a friendly service that’s second to none and letting your personality shine while making a real difference in the work you do, you could be the Bar Staff member we’re searching for!

As a member of our Bar Staff, you’ll be one of the smiley faces that our guests get to know during their stay with us, serving beverages and refreshments as part of the evening entertainment on offer at Calvert Trust Exmoor. Whether you’re an experienced bartender or are just starting out, your excellent communication and can-attitude will mean that your bartending skills are first class with no request being too much trouble.

Job type: Part-time, seasonal (immediate start until mid-end of December)

Salary: £9.50 per hour

Location: Calvert Trust Exmoor, WistlandPound Reservoir, Barnstaple

The hours of work will be 7.15pm – 11.15pm and the rota is arranged one month in advance with varied evenings available.

To apply, please:
Email rebecca.manley@calvert-trust.org.uk with your CV
Or call 01598 763062 and ask for Becky

CLICK HERE FOR MORE INFORMATION ABOUT THE ROLE

Key responsibilities

In this role, your key responsibilities will include but are not limited to:

    • Welcoming guests to the bar
    • Serving drinks and other refreshments
    • Using the till to take payments
    • Carrying out repairs to the fabric of a building
    • Cashing up and the end of your shift
    • Washing glasses and keeping the bar area clean
    • Clearing tables and wiping them down

What we can offer you

As well as the chance to become part of an incredibly inspiring organisation, we can offer passionate people like you several benefits including:

    • Real living wage
    • A stunning work location
    • On-site parking
    • A collaborative and friendly work environment
    • Exciting training opportunities
    • The chance to make a real difference in the work you do

If you feel you could bring the right qualities and skills to this sociable role and help in our mission to challenge disability through outdoor adventure, we’d love to hear from you!

Kitchen Assistant

If you’re passionate about providing delicious food and fantastic customer service while making a real difference in the work you do, you could be the Kitchen Assistant we’re looking for!

As Kitchen Assistant, you’ll help to provide high-quality meals at breakfast, lunch and dinner for guests enjoying an accessible break at our activity centre. As well as assisting the Head Chef and other members of our Kitchen Team with food preparation and serving, you’ll also provide a warm and welcoming service, liaising with guests about their meals and working well under pressure when required.

Job type: Part-time, permanent

Salary: £10.09 per hour

Location: Calvert Trust Exmoor, WistlandPound Reservoir, Barnstaple

The hours of work may vary slightly but will usually be 33 hours per week (up to 44 hours during peak season) and be covered over 3 or 4 shifts of 11 hour days.

To apply, please:
Email rebecca.manley@calvert-trust.org.uk with your CV
Or call 01598 763062 and ask for Becky

CLICK HERE FOR MORE INFORMATION ABOUT THE ROLE

Key responsibilities

In this role, your key responsibilities will include but are not limited to:

    • Delivering excellent customer service
    • Assisting the Head Chef/chef on duty
    • Helping prepare high-quality food as directed by the Head Chef/chef on duty
    • Assisting with serving food
    • Using the commercial dishwasher
    • Ensuring the kitchen and food areas are clean and tidy
    • Cleaning and clearing the dining area
    • Cleaning the catering equipment as directed

What we can offer you

As well as the chance to become part of an incredibly inspiring organisation, we can offer passionate people like you several benefits including:

    • Real living wage
    • A stunning work location
    • On-site parking
    • A collaborative and friendly work environment
    • Exciting training opportunities
    • The chance to make a real difference in the work you do

About you

To be considered for the position of Kitchen Assistant, you will need:

Essential:

    • The ability to work weekends on a rota basis
    • Excellent communication skills
    • To be committed to providing excellent standards of customer service
    • To enjoy working as part of a close-knit team
    • To be able to work under pressure
    • To be able to work independently as required
    • Punctuality and attention to detail
    • Your own means of transport

Desirable:

    • Food Safety Level 2 or above

If you feel you could bring the right qualities and skills to this sociable role and help in our mission to challenge disability through outdoor adventure, we’d love to hear from you!

Housekeeping Assistants – Fixed term or Seasonal

At Calvert Trust Exmoor, creating life-changing experiences for people with disabilities really is at the heart of what we do. If you’ve got an eye for detail, can provide a top-quality service when it comes to cleanliness, and want to make a real difference in the work you do, we’d love you to join our team of Housekeeping Assistants!

As a Housekeeping Assistant, you’ll be responsible for maintaining a high standard of cleanliness throughout our activity centre, as well as ensuring our guests are comfortable and catered for when it comes to their accommodation. From assisting on changeover days to responding to specific housekeeping requests from guests, your natural ability to work well with others and excellent communication skills will make you a valuable member of the team.

Fixed Term Housekeeping Assistant…

Part-time, fixed-term (immediate start until mid-end of December 2022)

Salary: £9.61 per hour

The hours of work will be 30 hours per week and the rota is arranged in advance covering weekdays and weekends, including some early mornings.

Seasonal Housekeeping Assistant…

Part-time, seasonal (immediate start until mid-end of December 2022)

Salary: £9.50 per hour

The hours of work may vary depending on our visitor numbers but will usually be from 9.30am – 3.30pm on Mondays and Fridays with the possibility of some additional hours for holiday and sickness cover, which may include early mornings and weekends.

We’d love to hear from you! To apply for the Fixed term or Seasonal role, please:
Email rebecca.manley@calvert-trust.org.uk with your CV
Or call 01598 763062 and ask for Becky

CLICK HERE FOR KEY RESPONSIBILITIES OF THE HOUSEKEEPING ASSISTANT ROLES

Key responsibilities

In this position, your key responsibilities will include but are not limited to:

    • Delivering excellent customer service
    • Maintaining a high standard of cleanliness within the public area in line with our standard operating procedures
    • Maintaining a high standard of cleanliness within the bedrooms and bathrooms in line with our standard operating procedures
    • Maintaining a high standard of cleanliness within the other buildings in the centre grounds in line with our stand operating procedures
    • Assisting with bed making
    • Carrying out laundry duties
    • Responding to specific housekeeping requests from guests staying at our activity centre
    • Carrying out additional duties in the absence of the housekeeping supervisor and/ or deputy such as responding to radio communications, balancing the bar till or other tasks requested by your line manager

What we can offer you

As well as the chance to become part of an incredibly inspiring organisation, we can offer passionate people like you several benefits including:

    • Real living wage
    • A stunning work location
    • On-site parking
    • A collaborative and friendly work environment
    • Exciting training opportunities
    • The chance to make a real difference in the work you do

About you

To be considered for the position of Housekeeping Assistant, you will need:

Essential:

    • The ability to work a variety of shifts, which include early starts and weekends
    • Excellent communication skills
    • To be committed to providing excellent standards of customer service
    • To enjoy working as part of a close-knit team
    • To be able to work well under pressure
    • To be able to work independently as required
    • Punctuality and attention to detail
    • Your own means of transport

Please note that you will receive appropriate training and personal protective equipment to perform all tasks. If you consider you are asked to carry out a task with which you are not comfortable performing, you must raise this concern with your line manager.

Volunteers

Would you like to volunteer at Calvert Trust Exmoor? Then please contact us to ask for a Volunteer Application Form.
Email receptionexmoor@calvert-trust.org.uk or phone 01598 763221.

Volunteering roles available include; stables, activities, housekeeping, fundraising, office and admin, maintenance, catering, gardening or other general work.

We welcome applications from people of all abilities, backgrounds and communities. Calvert Trust Exmoor abides by the Data Protection Act 1998 and operates an Equal Opportunities policy.

Want to know even more about us?

Our site is full of useful information, designed to help you learn about the centre.

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Want to know even more about us?

Our site is full of useful information, designed to help you learn about the centre.

Facilities
Accommodation
Latest News
Awards
Activities

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