Wistlandpound, Kentisbury, Barnstaple EX31 4SJ
exmoor@calvert-trust.org.uk
Wistlandpound, Kentisbury, Barnstaple EX31 4SJ
exmoor@calvert-trust.org.uk
The people who work at Calvert Trust Exmoor are devoted to making a difference in people’s lives. We all take pride in what we do and work hard to promote the centre and ensure that all our guests get the most out of their stay.
We are currently advertising for these positions…
We are looking for a Head of Customer Service to oversee and lead a small but busy department, drive revenue and help look after our guests.
Full or part-time, hours negotiable, but must be able to work evenings and weekends.
To apply please send your CV with a covering letter to:
hannah.furber@calvert-trust.org.uk
Key Responsibilities:
Skills and experience
Essential:
• Excellent communicator – verbal and written
• Managing and working with a busy team
• Attention to detail
• Be punctual at all times
• Competent using: Microsoft Office – Word and Excel (Advanced Level desirable)
• Be committed to providing excellent standards of customer service and strive to exceed customer expectations
• 5 GCSE’s (or equivalent) grade A-C, to include Maths and English
• Must be over 18
• Must have own transport due to location
• Must be able to work evenings and weekends
Desirable:
• Health & Safety in the workplace
• Knowledge of different disabilities
• 5 years’ experience of working in a reception environment
• 5 years’ experience of administrative work
Note; This job description outlines the main areas of responsibility. It is not a list of duties required to meet those responsibilities. It is subject to interim and annual review, which will reflect the ongoing development of the post holders and their work.
The successful candidate will be required to undergo a basic DBS disclosure.
No agencies please.
Customer Service Executives are needed to join the friendly team.
Full or part-time, hours negotiable, but must be able to work evenings and weekends.
To apply please send your CV with a covering letter to:
hannah.furber@calvert-trust.org.uk
Key Responsibilities:
Welcome all visitors into the centre and assist them with enquiries during their visit.
To take bookings or donations using multiple online booking systems.
To produce and send out correspondence for bookings.
Cash handling for the gift shop, horse riding and swimming – including cashing up at the end of the day.
To deal with incoming post daily, directing them to the correct departments/people.
To monitor and respond to email enquiries.
To answer incoming calls and pass them on to appropriate staff or take messages in their absence.
To enter bookings onto the swimming pool diary and perform swimming pool checks as per the policy.
To be a qualified First Aid Pool Responder (training provided, must be able to swim).
To show guests to their accommodation on arrival day.
To be responsible for distributing brochures as requested.
To circulate Guest Feedback forms.
Creating Room Lists for the guest’s requirements.
Encourage growth by assisting the Sales Department in contacting previous guests.
To assist the Duty Instructor to serve meals to late arriving guests (after the chef has left)
To assist with fundraising enquiries and manage volunteer applications/enquiries
To process applications for external events eg: London Marathon
To assist the Finance Department with client payments
Skills and experience:
Essential:
• Excellent communicator – verbal and written
• Working as part of a busy team
• Attention to detail
• Be punctual at all times
• Competent using: Microsoft Office, Word and Excel (advanced level desirable)
• Be committed to providing excellent standards of customer service and strive to exceed customer expectations
• 5 GCSE’s (or equivalent) grade A-C, to include Maths and English
• Must be over 18
• Must have own transport due to location
• MUST BE ABLE TO WORK EVENINGS AND WEEKENDS
Desirable:
• Health and Safety in the workplace
• Knowledge of different disabilities
• Experience of working in a reception environment
• Experience of administrative work
Note: This job description outlines the main areas of responsibility. It is not a list of duties required to meet those responsibilities. It is subject to interim and annual review, which will reflect the ongoing development of the post holders and their work.
The successful candidate will be required to undergo a basic DBS disclosure.
The Income Generation Executive is required to help raise revenue, develop sales and strengthen the sustainability of the charity.
To apply please send your CV with a covering letter to:
hannah.furber@calvert-trust.org.uk
The Income Generation Executive is tasked with raising revenue against set income targets each year, developing each income stream to maximise support and secure sustained growth in corporate fundraising and guest revenue.
The position will involve growing and developing sales and fundraising. You will be responsible for identifying new opportunities and diversifying into new markets, strengthening our commercial performance whilst still offering a first-class visitor experience to our guests. The overall objective is to meet occupancy and income targets to strengthen the sustainability of the charity.
Key Responsibilities:
Raise unrestricted funding for general charitable use through corporate sponsorships
Drive guest revenue to groups and schools UK wide
Liaise with businesses, community groups and individuals who are engaging in third party events to encourage support of the charity
Work as part of the Income Generation team
Plan and deliver all fundraising activities associated with raising income from companies
Proactively arrange talks, presentations and tours to companies, community groups, schools and other organisations on the work of Calvert Trust Exmoor with the aim of attracting more supporters and building strong relationships
Develop corporate giving, including our Business Club, providing tailored support packages and identifying charity of the year opportunities with the overall aim to encourage and increase support from companies
Work with the marketing team to promote fundraising, recognise support, produce materials and resources and continue to positively raise the profile of Calvert Trust Exmoor
Report on a monthly basis giving a summary of activity/progress against the Income Generation Plan and KPI’s
To maximise the use of the fundraising and sales database to most efficiently manage the function, the processes and the outputs
Work with the Income Generation team on other projects as and when needs arise.
Build and maintain relationships with existing groups and schools, creating tailored proposals to grow client revenue
Developing new guest revenue markets
Researching prospective businesses to build a pipeline of potential new business
Required skills and experience:
The Income Generation Administrator role is tasked with supporting and accurately reporting for the Income Generation department, whilst also applying for bursaries to support guests.
To apply please send your CV with a covering letter to:
hannah.furber@calvert-trust.org.uk
The Income Generation Administrator will support and accurately report for the Income Generation department, against set income targets for guest revenue and set fundraising targets.
You will also be responsible for applying for bursaries UK wide, to support the cost of guests who require financial assistance to enable them to come on a break to the centre.
Responsibilities:
Key competencies of an Income Generation Administrator
Essential Hard Skills Required:
Essential Soft Skills Required:
Salary: Up to £19,000 per year
This is a new role that will build online digital communities to raise vital funds, with the opportunity to shape the future of digital fundraising for the charity.
To apply please send your CV with a covering letter to:
hannah.furber@calvert-trust.org.uk
The Digital Community Fundraiser is a new role within the charity that will be tasked with building online digital communities to raise vital funds to support the Income Generation department, against set income targets.
As it’s a new role you have the opportunity to shape the future of digital fundraising for the charity. The role can be home, or office-based, with monthly meetings at the centre.
Responsibilities:
Key competencies of a Digital Community Fundraiser
Skills Required: We feel the following skills are required for the role, but we also recognise that candidates may have transferrable skills. We welcome applications from people who can demonstrate they have the skills to carry out this role.
Owing to the nature of the role, you must have a flexible approach to your working hours as evening and weekend work may be required.
These seasonal posts start from the 25th of June. Wages meet National Living Wage/National Working Wage. Uniform is provided. Applicants must have their own transport due to the centre’s location. Previous experience of similar work would be an advantage, but is not a requirement as full training will be given.
To apply for any of these three roles, please email rebecca.manley@calvert-trust.org.uk or call 01598 763062 and ask for Becky.
Several Housekeeping Assistants are required to maintain a high standard of cleanliness throughout the bedrooms, bathrooms, communal areas and non-public areas in our 5 star activity accommodation.
Hours of work may vary depending on our visitor numbers but will usually be 9:30am – 3:30pm on Mondays and Fridays with the possibility of some additional hours for holiday and sickness cover, which may include early mornings and weekends.
General bar duties to include serving drinks, using the till, balancing till at the end of shift, washing glasses, clearing tables, cleaning etc.
The hours of work will be 7.15pm – 11.15pm and rotas are arranged one month in advance. Shifts are available on Tuesdays, Fridays, Saturdays and Sundays and may include other days for holidays and sickness cover.
A number of general Kitchen Assistants are required with duties to include washing dishes, food preparation and cleaning as directed by the chef on duty.
The hours of work will vary but may include mornings, evenings and weekends depending on visitor numbers and may also include other days for sickness and holiday cover.
The primary role of the Maintenance Assistant is to maintain a high level of quality and providing maximum satisfaction to our guests. The post holder should have an understanding of the mechanisms of buildings including electrical, plumbing, plant, safety systems and equipment. Providing first and immediate response to fault finding, whilst maximising quality and ensuring cost-effectiveness.
To apply please send your CV with a covering letter to:
rebecca.manley@calvert-trust.org.uk
Report to: Maintenance Supervisor and Facilities Manager
Liaise with: Other staff teams
Main responsibilities:
Key attributes:
Desirable qualifications (training can be provided):
Essential:
N.B. This job description outlines the main areas of responsibility. It is not a list of duties required to meet those responsibilities. It is subject to annual and interim review, which will reflect the ongoing development of the post holder and their work. You will receive appropriate training and personal protective equipment to perform all tasks.
We have an immediate vacancy for a Riding Instructor to work as an integral part of our stable’s activities staff, looking after horses and guests alike.
To apply please send your CV with a covering letter to:
mark.worfell@calvert-trust.org.uk
Interviews by appointment from this date
Calvert Trust Exmoor has an immediate vacancy for a Riding Instructor/Groom to work no more than 37.5 hours a week (equivalent to 5 full days) as an integral part of our stable’s activities staff.
We are looking for a creative and proactive person with good ideas and lots of energy to help us grow. We are a small team looking for someone who isn’t afraid to muck in, get a horse out of the field or skip out a stable!
This is a rewarding role, which will include some weekend work. It will provide an opportunity for the successful applicant to work in a highly commended, British Horse Society approved centre that is also Riding for the Disabled Association (RDA) registered for carriage driving.
Calvert Trust Exmoor enables people with physical, sensory and learning difficulties, of all ages and levels of ability, together with their friends and families to achieve their potential. This is done through exciting, challenging and enjoyable activity holidays/breaks and educational courses. We also host visits and breaks for young carers and many local schools.
As well as working with diverse groups of visitors, the successful candidate will be involved in the general development of the stables and working with local volunteers.
The successful candidate will:
Want to work for a charity because they enjoy helping others.
Have good interpersonal skills.
Have excellent team working skills and the drive to support fellow staff and the volunteers that will work beside you.
Have experience of working with people with disabilities, and the empathy to quickly learn the key skills to take on the role at Calvert Trust Exmoor.
Be flexible and understanding to the environment in which you and all the other Calvert Trust Staff are working.
Have experience working with horses and be able to fulfil duties in the stables, including horse care, management, training and exercising under the direction of the Stables Supervisor.
Essential Qualifications:
BHS Stage 2 Teach
First Aid Certificate.
Desirable:
RDA Whip / BDS
Salary: The salary is competitive for the charity sector and depending on experience/qualifications.
Partial uniform is provided, and a percentage of financial support is given for courses and development. Accommodation may be available. Calvert Trust Exmoor supports the Workplace Pension Scheme. This post will require completion of the Disclosure and Barring Service (DBS) process.
We are looking to take on several new Activity Instructors to play a key role in ensuring our guests have the best stay possible. Main responsibilities include leading guests through two activity sessions a day and encouraging visitors, of all disabilities and ages, to participate. This is a chance to experience the joys of helping those with and without disabilities achieve things they never knew possible.
Please download the Job Application Pack for all the details about the job role, required qualifications and how to apply.
Interviews will be held whenever it is possible to do so, at the Calvert Trust Exmoor centre following guidelines in place at the time.
Would you like to volunteer at Calvert Trust Exmoor? Then please contact us to ask for a Volunteer Application Form.
Email receptionexmoor@calvert-trust.org.uk or phone 01598 763221.
Volunteering roles available include; stables, activities, housekeeping, fundraising, office and admin, maintenance, catering, gardening or other general work.
We welcome applications from people of all abilities, backgrounds and communities. Calvert Trust Exmoor abides by the Data Protection Act 1998 and operates an Equal Opportunities policy.
We require Housekeeping Assistants to help maintain our high standards around the centre – from maintaining the cleanlisness of public areas, to assisting with bed making, you’ll thrive off ensuring our guests have the best stay possible.
For a full job pack, please email rebecca.manley@calvert-trust.org.uk or call 01598 763221 and ask for the Facilities Manager.
We’re looking for a variety of people to work across our housekeeping and kitchen teams.
We have multiple casual roles immediately available, with hours including mornings, evenings, and weekends.
Our housekeeping and kitchen teams play a vital role in centre life. From ensuring our guests enjoy 3 fresh meals a day, to changing beds, to keeping public areas clean, there’s a lot to be doing.
If you’re the type of person who thrives off helping guests have the best stay possible, we’d love to hear how you could contribute.
The Calvert Trust Exmoor centre is at Wistlandpound Reservoir near Blackmoor Gate in North Devon, 20 minutes from Barnstaple. We’re in a stunning location, surrounded by countryside, therefore it’s essential to have your own transport.
Rates of pay will be at National Minimum/Living Wage depending on age.
Interested? Please phone 01598 763221 (Monday to Friday) and ask for Becky or Hannah to introduce yourself.
This is a full time, permanent position to help oversee the high quality of housekeeping at Calvert Trust Exmoor, ensuring our 5-star adventure centre status.
Uniform is provided. Applicants must have their own transport due to the centre’s location. Previous experience of similar work is required, but full training will be given.
To apply for this role, please email rebecca.manley@calvert-trust.org.uk or call 01598 763062 and ask for Becky.
Main Duties:
Our site is full of useful information, designed to help you learn about the centre.
Our site is full of useful information, designed to help you learn about the centre.
